MyRentalCV Support Team

All you need to do is switch the toggle next to the agent on or off. This will dictate whether an agent can view your MyRentalCV and details. You can also delete an agent from your account by click...

An agent will send you an email if they wish to take your enquiry further, asking you to either create, or sign in, to your MyRentalCV via a link in the email. This link will automatically grant th...

When you apply for a property, an agent will need to view your MyRentalCV to determine whether you are eligible to rent it. Because your MyRentalCV contains your personal information, you must gran...

There is no limit on how often you can update your credit score. However, we recommend that you update it every time you begin a new property search.

Usually your guarantor will be a relative or a close friend. You must be comfortable with this person seeing your rental agreement and other details, and they must be prepared to pay your rent if f...

When you apply for a rental property a soft credit check is usually required for your landlord or letting agent to assess your financial performance.

Yes, you can add up to 2 income sources. Once you have entered your first income source, you can add another income source by clicking ‘Add new income source’ below your existing income source.

No, if you can provide the details of someone who can act as a referee. However, if you are unable to do this, please upload a document verifying the information you have entered.

When adding an income source, please tick ‘I do not have an accountant’ and upload your supporting document at the bottom of the page. All documents will be viewed or deleted in the ‘Documents’ sec...

If you have an accountant you can provide their contact details, and when you click ‘Add income source’, we’ll send them a reference request. If you don’t have an accountant, don’t worry! You can u...