MyRentalCV Support Team
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Recent activity by MyRentalCV Support Team-
Why do I need to provide 3 years worth of my address history?
To provide an accurate credit score we require three years’ address history. You can attach further addresses if you wish, which may increase your tenant rating.
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Why do I need to provide my moving date?
Our MyRentalCV Concierge service will help you to move your utilities, council tax, and broadband to your new property, potentially saving you a significant amount of money on your household bills....
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My reference access code/button/link isn’t working. What should I do?
If the button in your email isn’t working, please copy and paste the link provided into your browser. If the access code is not working, please try copy and pasting the code rather than freetyping.
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My company policy does not allow me to complete digital references, What should I do?
If you can only provide a physical letter of reference, please email this to your employee or tenant directly using the email included in their reference request.
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How do I know if I have secured the property I have enquired for?
For all property-related enquiries, and to find out the status of your application, please get in contact with the relevant letting agent directly.
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Why am I being contacted by third party services?
Our MyRentalCV Concierge service is an optional service included with the MyRentalCV product. MyRentalCV Concierge allows you to set up all your utility services such as broadband, WiFi and energy ...
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Why do I have to enter my moving date?
By telling us your moving date, it allows us to tailor our marketing services towards your needs, but also helps us help you set up all your utility necessities. If you would like to opt-out of mar...
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How will my letting agent view my MyRentalCV?
If your letting agent has invited you to sign into, or sign up to MyRentalCV and you do this via the link in the email, then your letting agent will automatically be able to view your MyRentalCV. I...
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How can I stop letting agents and landlords from viewing my details?
To restrict or grant agent access to your MyRentalCV, please go to the ‘agents’ tab above your dashboard. This will allow you to switch viewing ability on, off or delete access altogether.
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Why can’t my letting agent or landlord see my MyRentalCV?
In the first instance, please check your email inbox which is linked to your MyRentalCV account. Here, you should find a request from your letting agent or landlord to view your MyRentalCV. Please ...