MyRentalCV Support Team
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Recent activity by MyRentalCV Support Team-
Can I still use a MyRentalCV if I am living in halls of residence or student accommodation?
Yes, if a tenant uses student accommodation or similar, MyRentalCV will provide them with a profile to use accordingly before and after their rental period.
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Who can I use as my guarantor?
Your guarantor must be UK based and have at least 3 months' worth of UK address history. Please note that the guarantor is not officially the guarantor until they have signed the lease agreement wi...
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Why do I need a guarantor?
Landlords may ask you to provide a guarantor if they feel there is a risk of you not paying your rent on time or in full. If your total income means that you will be paying over 40% of your income...
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I am self-employed and do not have an accountant, what should I use as a reference?
If you are self-employed and do not have a reference from your accountant, don’t worry! You can use the document manager to upload your latest tax return as proof of income.
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Why can I not obtain a credit check?
We are unable to provide credit references for individuals who have lived outside the UK in the last three years, as one of the main methods of tenant vetting relies on individuals being on the vot...
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I have a paper reference from my previous landlord/employer and do not want to send them a request for a digital reference, what should I do?
Although our preferred form of reference is a digital MRCV approved reference, you can alternatively upload a paper reference via the document manager.
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Can I use residential addresses from outside the UK?
If a tenant has lived abroad, they can seek a reference from a previous landlord/agent the same as they would for a reference request in the UK.
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Am I required to enter all of my previous addresses?
No, but you are required to provide at least your last 3 months of UK address history. However, you can enter as many address histories as you wish. The more you add the more weight it adds to your...
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Why do you need my ID documents?
Your ID documents will help us verify your identity and complete your soft credit check.
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What should I do if I’m not pleased with my credit score?
MyRentalCV uses data from Transunion to produce your credit score. If you have any issues related to your score, reach out to their customer service team here https://membership.tui.transunion.com/...